Step 1
Step 2
of
- Analyst Skill
1.0 When to Claim Refund
After purchasing a course, if the learner is not satisfied
with the quality of the course purchased or due to technical reasons the course
is not working, the user can ask for refund.
2.0 Eligibility for Refund Request
2.1 Recorded Courses: You can request a refund within 24
hours of your payment. In addition, for recorded courses, you will only have
the option to request a refund provided that you have not completed more than 5%
of the course.
2.2 Live Courses: If the live course is canceled for any
reason before the date, all participants will be refunded 100% of the paid
amount within 7-14 working days of the cancellation date. If a learner wants to
cancel the booking after the payment, he/she will have to notify the Analyst
Skill team for cancellation before at least 1 day of the scheduled starting day
of the course and the learner will be refunded the full amount within 7-14
working days from placement of notification of cancellation.
3.0 Steps to Refund Request
3.1. Go to individual course page that you have purchased
and want to request a refund.
3.2. You will find WhatsApp logo on that page below the
course preview and Buy Now option.
3.3. Click on the WhatsApp logo and write your message
stating the email address you have used to sign up and purchase the course.
3.4. Our representative will reply to your message.
3.5. You need the state the reason why you want a refund
with proper justification.
3.6. Refund requests are only considered if eligibilities
for refunds mentioned section 2.0 are fulfilled.
3.7. Refunds shall be made through banking / mobile banking
channels within 7-14 working days of successful processing and approval of the
refund request by Analyst Skill team.
3.8. This confirmation will be emailed to the user.
4.0 Ineligibility of Refunds
4.1 If the course is purchase before 24 hours of the refund
requests.
4.2 In case of recorded courses, if you complete more than
5% of the course videos.
4.3 When you request a refund, the refund process will be in
progress. Therefore, if you complete an activity (play a video, try a quiz or
test, download materials of the specific course) and proceed with the course,
you will not be eligible for a refund request.
4.4 In case of live courses, if you do not request a refund 1
day before the class starts.
5.0 Cases for Which Refund is Applicable?
5.1 If course materials do not cover everything mentioned in
the course description.
5.2 If the purchases mistakenly purchase a live course
instead of a recorded course or vice versa.
5.3 In case of a wrong purchase, a transfer to another
course is possible.
5.4 If the new course fee is less than the old course fee,
the purchaser will get refund the remaining balance by any preferred method
within 7-14 working days.
5.5 If the new course fee is higher than the old course fee,
the purchase will need to pay the remaining balance by any preferred method
before the transfer is initiated.
6.0 Post Refund Request Issues
6.1 After a refund request is made and successfully
initiated from our end, your course for which you have requested a refund will
be deleted from your profile.
6.2 It can take up to 7-14 working days for funds to return
to your account after a requested refund. 6.3 If it has been longer than 14
working days, please call +8801876932488 (10 AM - 6 PM).
6.4 Once the refund has been done, you will receive a confirmation
email/ SMS to your registered e-mail/phone number.
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